We want you to be happy with your Saptvaar purchase. This policy explains when an item may be returned and how refunds are handled.
Return window
You may request a return within 7 days of delivery. To be eligible, the item must be unused, unworn and unwashed, with all original tags, labels and packaging intact. Items that show wear, washing, alteration, damage caused after delivery or missing tags may not be accepted.
Starting a return
Email support@twohoots.in or WhatsApp +91 91089 32141 with your order number and the reason for return. Please wait for return instructions before sending an item.
Reverse pickup is subject to courier serviceability at your pincode. If pickup is unavailable or unsuccessful after reasonable attempts, we may ask you to self-ship the item using a trackable service. Our team will provide the correct return address.
Damaged, defective or incorrect items
Please inspect your order on delivery. If an item is damaged, defective or incorrect, contact us within 24 hours with your order number and clear photographs of the item, tags and outer packaging. We will review the issue and arrange the appropriate resolution.
Non-returnable items
For hygiene and safety reasons, personalised or altered items, gift cards, and any items identified as final sale on the product page cannot be returned unless they arrive damaged, defective or incorrect.
Refunds
Once the returned item reaches us, it will be inspected. If approved, refunds for prepaid orders will be initiated to the original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the amount.
For cash-on-delivery orders, when available, an approved refund may be issued as store credit linked to the email address or mobile number used for the order. Original shipping charges, if any, are not refundable unless the item received was damaged, defective or incorrect.
Exchanges
The fastest way to obtain another size or style is to return the eligible item and place a new order once the return has been approved. Availability cannot be guaranteed.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation or modification cannot be guaranteed once processing or dispatch has begun.
Contact
WIT AND ZEN APPARELS
235, 2nd Stage, 13th Road, Indiranagar, Bengaluru 560038, India
Email: support@twohoots.in
WhatsApp: +91 91089 32141