Shipping policy

We pack every Saptvaar order carefully and work with established delivery partners to bring it to you safely.

Order processing

Orders are generally prepared and dispatched within 2–3 business days after confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated delivery

Most orders within India are estimated to arrive within 4–7 business days. Delivery to remote locations may take longer. International delivery estimates and charges, where service is available, are shown at checkout.

Delivery dates are estimates, not guarantees. Weather, public holidays, courier network disruptions, customs checks and other events outside our reasonable control may cause delays.

Shipping charges

Any applicable shipping charge is displayed before payment at checkout. Customs duties, import taxes or local fees for international orders are the customer’s responsibility unless checkout states otherwise.

Tracking

When your order is dispatched, tracking details will be sent to the email address or mobile number used at checkout. Tracking may take up to 24 hours to update after dispatch.

Delivery details

Please provide a complete and accurate delivery address, including pincode and a reachable phone number. We cannot be responsible for delays or failed delivery caused by incomplete or incorrect information supplied with the order.

If a parcel is returned to us after repeated unsuccessful delivery attempts or because the address is incorrect, additional shipping charges may apply before it can be resent.

Damaged or missing parcels

If your parcel arrives visibly damaged, or tracking shows delivery but you have not received it, contact us promptly. For a damaged or incorrect item, notify us within 24 hours of delivery and include your order number and photographs of the parcel and product.

Contact

Email support@twohoots.in or WhatsApp +91 91089 32141 for shipping assistance.